Shipping policy

Our Shipping & Delivery Covenant

At SomoSleep™, we believe that true rest cannot be rushed. Every order of our sleep innovation devices undergoes a rigorous quality-assurance calibration before leaving our dedicated international fulfillment hub. 

Because we specialize in sensitive, high-fidelity microcurrent technology that includes integrated battery components, your package is routed via specialized, insured priority shipping channels to ensure it arrives safely and securely at your doorstep.

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Delivery Timelines

Order Processing: All orders are verified, packed, and dispatched within 1–3 business days. 
Transit Time (United States): Once dispatched, please allow 8–23 business days for your package to arrive. 

Note: You will receive an automated email containing your tracking number and a live tracking link as soon as your package is handed over to the postal carrier.

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Insured Standard Shipping

To deliver the absolute best experience for our community, we are proud to offer Complimentary Insured Shipping on all orders across the United States. If your package is lost, stuck in customs for an extended period, or arrives damaged, please reach out to our support team immediately at support@somosleepz.com, and we will initiate a priority replacement at zero additional cost to you.