Refund policy
### Our 30-Night Rest Assurance Guarantee
We understand that neuro-harmonic adjustment takes time. Your body and nervous system may require a short period to synchronize with the gentle microcurrent pulses of The Mind-Chilled™. Because of this, we confidently back your investment with a **30-Night Money-Back Guarantee**.
If you have incorporated our device into your nightly routine for at least 14 nights and honestly feel that it has not contributed to a calmer, more restful mind, you are eligible to request a full refund within **30 days** of receiving your delivery.
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### Return Conditions & Process
To be eligible for a peaceful return, please ensure that:
1. The device is in its original physical condition, free from structural damage or scratches.
2. It is returned with its original premium packaging, charging cable, and user manual.
**How to initiate a return:**
Contact our dedicated care team at **support@somosleepz.com** with your order number. Our team will guide you through the return authorization steps and provide you with the correct return hub address.
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### Damaged or Faulty Items
In the rare event that your device arrives with a technical defect or was compromised during transit, please notify us within 48 hours of delivery. Email us at **support@somosleepz.com** with a brief video or photo showcasing the issue, and we will arrange an immediate, complimentary exchange. Your peace of mind is our highest priority.